Terms of Service

You must be at least 18 years old and legally capable of entering into a binding contract. By using the Service you confirm you meet these requirements.

You must not: (a) use the Service for any unlawful purpose; (b) infringe any third-party right; (c) upload content that is defamatory, obscene, discriminatory, harassing, or harmful; (d) transmit malware or attempt to breach, probe, or disrupt the Service; (e) scrape, reverse-engineer, or resell the Service; (f) use the Service to send unsolicited commercial communications outside the gifting purpose.

The Service, including all software, designs, content, and trademarks, is owned by CRS or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Service as intended by these Terms. You retain ownership of content you upload (logos, messages, recipient data) and grant us a worldwide, royalty-free licence to host, process, and display that content solely to operate the Service.

The Service is provided “as is” and “as available” on a best-efforts basis. We do not guarantee uninterrupted, error-free, or secure operation. We may modify, suspend, or discontinue any part of the Service at any time.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law:

• Our aggregate liability to a Client arising out of or relating to the Service is limited to the balance then standing to the credit of that Client’s wallet at the time the claim arose.
• Our aggregate liability to a Recipient is limited to the value of the gift in question.
• We are not liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, data, goodwill, or business opportunity.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Mauritius law.

You agree to indemnify, defend, and hold harmless CRS, its affiliates, and their officers, employees, and agents from and against any third-party claim, loss, or expense (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) content you upload or instruct us to send.

We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, if required by law, or to protect the Service or other users. Accrued rights and obligations survive termination, including sections 1.3, 1.5–1.7, 1.9, 1.10, and 2.6.

These Terms are governed by the laws of the Republic of Mauritius. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Mauritius.

We may update these Terms from time to time. Material changes will be notified to Clients by email or in-product notice. Continued use after the effective date of the change constitutes acceptance.

These Terms, together with our Privacy Policy and any order form or written agreement signed with the Client, form the entire agreement between the parties and supersede any prior understanding on the same subject matter.

• Legal and commercial: legal@dodomarket.mu
• Support: customercare@dodomarket.mu

The Client is responsible for (a) maintaining accurate account details, (b) authorising and controlling its users, (c) safeguarding credentials, and (d) all activity under its account. The Client must promptly revoke access for users who leave the organisation.

The Service operates on a prepaid wallet. The Client tops up the wallet in Mauritian Rupees (MUR) through the payment methods we make available. Funds are reserved when a campaign is launched and drawn down as gifts are accepted. Unused reserved funds return to the available balance on campaign close or cancellation.

Unused wallet balance is refundable to the Client on written request to customercare@dodomarket.mu. Refunds are processed to the original funding source where possible and net of any reasonable fees or amounts already committed to live campaigns.

Prices and wallet balances are stated in MUR. VAT at the applicable Mauritius rate is added and itemised on invoices. The Client is responsible for any foreign exchange, bank, or local tax costs on its side.

The Client uploads or enters the personal data of its intended Recipients (typically email address and, where applicable, name, phone, birthday, tags). The Client represents and warrants that it has a valid legal basis under the Mauritius Data Protection Act 2017 (and any other applicable law) to provide that data to us and to instruct us to send gift communications to those Recipients. The Client is the data controller of this data; CRS acts on the Client’s documented instructions as described in our Privacy Policy.

The Client shall not upload special-category data, data of minors under 18, or data of any person from whom the Client knows or should reasonably know that use of the Service is not appropriate.

The Client is solely responsible for (a) the identity it presents to Recipients (sender name, company name, branding), (b) the content of card messages, and (c) any claim made about a relationship with the Recipient. We may decline to send or may remove any content we consider unlawful, misleading, or harmful to the Service’s reputation.

For each campaign, the Client’s Administrator selects a policy for gifts that are not claimed before expiry: either (a) auto-cancel, returning the reserved funds to the wallet; or (b) convert to a personal Shopify gift card for the Recipient. The Client acknowledges that once a gift card is issued to a Recipient, that value is no longer retrievable by the Client.

Gifts are fulfilled through the DodoMarket retail catalogue and logistics. The terms of sale applicable to the gift itself (including product defects, substitutions, and delivery issues) are those of DodoMarket at dodomarket.mu. We make no separate warranty on the gift products.

We may apply a platform or service fee, which will be itemised on the Client’s settlement invoice and disclosed before the Client becomes liable for it.

Each party shall keep the other’s non-public commercial information confidential and use it only for the purposes of performing these Terms.

A Client has instructed us to send you a gift link. We are not the sender; we operate the platform. Your relationship regarding the gift itself is with the Client and, for delivery and fulfilment, with DodoMarket.

To claim, you select a gift within the options offered, provide the delivery details requested, and (if requested) verify a one-time code. The gift link and any code are personal to you; you must not share them.

The delivery address, phone number, and other details you provide are used to fulfil your gift, as described in the Privacy Policy. By submitting them, you confirm they are accurate and that you are entitled to share them.

Once you claim a gift, a retail order is created with DodoMarket and delivered under the DodoMarket Terms of Service and Refund Policy at dodomarket.mu. Those terms govern the gift’s delivery, quality, returns, and any substitutions.

We do not independently warrant the gift products. Claims concerning the gift itself should be directed to DodoMarket at customercare@dodomarket.mu.

If you do not claim your gift before it expires, the outcome depends on the policy chosen by the Client (see section 2.7). We are not obliged to extend or restore an expired gift.

Any rating or comment you submit may be shared with the Client. Do not submit content you consider private or confidential.